Refund policy
Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times We ship internationally. Estimated delivery times are:
- Spain: 7–15 business days
- Rest of EU: 10–20 business days
Please note these are estimates and may vary due to customs processing or carrier delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Customs & Import Duties For orders within the EU, no additional customs duties apply. All applicable taxes are included at checkout.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at [your contact email] and we will investigate with the carrier.
Contact For any shipping-related questions, please reach out to us at svirtualdb@outlook.com or through our contact page.